FAQ

• 1. What are your prices?

  Our pricing is subject to change based on provide as well as other market place elements. We will give you an updated price collection after you contact us with details information.

• 2. Have you got a minimal order quantity?

  Sure, we require all international orders to have an continuing minimal order quantity.

• 3. Can you OEM or ODM?

  Indeed, we certainly have solid creating group. The items can be created based on your demand.

• 4. What is the average lead time?

  For free samples, the lead time is about 7 days. For mass quantity order, the lead time is 15-20 days after receiving the deposit repayment. The lead time become effective when (1) we have got your deposit, and (2) we have your final confirmation of the products. If our direct occasions once do not match to your time frame, please communicate and coordinate with your sales. In all cases we shall try our best to meet your expectations. In most cases we can achieve this.

• 5. What kinds of payment methods would you take?

  By TT, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.

• 6. What about the shipping costs?

  The shipping charge depends on how you will select to get the goods. Express is commonly the quickest but the most expensive way. By sea freight is the perfect solution for huge quantities. Accurate freight we can only offer you based on specifics of amount, weight and destination. Please let us know if you have any question.

• 7. Does the company support returns and exchanges?

  Scope of Return and Exchange

  1. Quality Issues

  If the steel products you purchased have the following obvious quality issues, you can enjoy unconditional return and exchange services:

  The chemical composition of the steel does not meet the relevant national or industry standards, and after being tested and confirmed by an authoritative testing agency, it affects the normal performance of the steel.

  The mechanical properties of the steel (such as tensile strength, yield strength, elongation, impact toughness, etc.) do not meet the standard requirements indicated on the product, and the deviation causes the steel to be unable to meet your predetermined engineering or application requirements, which has been verified by professional testing.

  There are serious cracks, holes, inclusions and other defects visible to the naked eye on the surface of the steel, which will have a substantial impact on the strength, durability or processing performance of the steel.

  2. Specifications do not meet requirements

  If the specifications of the steel products you received (including but not limited to length, diameter, thickness, width and other size specifications, as well as the model and type of steel, etc.) are significantly different from what you ordered, and the difference is not caused by your own reasons (such as incorrect order filling, etc.), you have the right to request a return or exchange.